FAQs

Do I need to Be Home?
No, most of our clients are not home when we clean. They hide a key in a secure location, provide us a code for entry or keep a key in a lockbox. If you work from home or prefer to be home when we clean, we do our best to clean around you.
How much do you charge?
“It depends.” There are several factors that determine the price for cleaning. This includes square footage, number of bathrooms, current condition of the home or office, number of pets, and frequency of cleaning
Can I give you my key?
We take security very seriously, and would prefer to keep your key in a lockbox or have the code to your garage.
How do I prepare for my cleaning?
In order to provide the highest quality cleaning, we ask that you provide a reasonably clutter-free home by picking up clothes, toys, etc. If excess clutter is present, we do our best to clean around these areas. We can’t clean the kitchen sink if there are dirty dishes, so please consider loading dishwasher before we arrive. If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents.
I have pets, will they be okay during my service?
We love friendly pets. If your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort. Please notify us if you have pets so we may note your work order.
How do I pay for my service?
Payment is due the day of your residential cleaning. You may pay with Cash, Check, PayPal, Square or Venmo. Checks are made payable to Mop-Ups Cleaning Services.
What if i am not happy with my cleaning?
Our work is 100% satisfaction guaranteed. If we fall short in meeting your expectations, please notify us within 24 hours of your cleaning and we will gladly return to re-clean any unsatisfactory areas. Refunds: We understand that cleaning can be a very personalized and subjective service; we cannot offer full refunds to clients.
I have a busy schedule. Will my cleaner arrive on time?
Residential Homes- We clean Monday through Friday between 8:30am and 4:00pm. If you are the first appointment of the day, we will arrive between 8:30am-9:30am. If you are the second appointment of the day, we will provide you an approximate 1 hour time frame for arrival.
Commercial/Construction accounts- Please call for a custom quote.
Can I give you special tasks and instructions?
Yes, We will walk the property with you and you can request specific tasks or cleaning products or instructions.
Do I need to provide supplies?
We provide all the products and supplies needed to clean your home. If you have any specialty products that you would like for us to use like, chrome polish, or special wood furniture polish, we would ask for you to provide these.
Should I tip my Cleaning Specialist?
Tipping is never expected but always appreciated for excellent service.
What if I have to cancel?
It’s simple! Give us a call at 610-283-5532 or send us an email at MopUpsCleaning@gmail.com. Please note that we do ask that you give us 48 hours notice to reschedule or cancel an appointment. If you have an emergency, like an accident or illness, or for our pregnant clients that go into labor, we will cancel your cleaning at no charge and re-schedule. If you cancel without notice or don’t let us in at the time of your cleaning, you are responsible to pay the cost of your cleaning. Our team’s daily pay is based on homes scheduled.
Will I get the same person every time?
Yes, our clients on a weekly or bi-weekly maintenance schedule will have the same cleaning specialist each cleaning. If your specialist is off work for your scheduled day, we will send another qualified, trained and trustworthy employee in her place.
Do you Cleaning Specialists speak English?
Yes, our employees must be able to read, write and speak English. We believe this allows for the highest level of service and the best communication possible with our clients.
Is Mop-Ups available nights or weekends?
Residential accounts are cleaned Mon-Fri. We can work weekends by request or for a specialty service based on availability. Commercial/Construction- call for a quote
Do you work on holidays?
If your scheduled service falls on a holiday observed by Mop-Ups, we will contact you at least 2 weeks in advance to let you know and do our best to reschedule your appointment on a date that will work for your schedule.
Do you have gift certificate or gift cards?
Absolutely! Just call our office to make sure we service the area. Gift Cards can be purchased on our webpage. Many people ask for Gift Cards for baby gifts, wedding gifts, Mother’s Day, birthdays, Christmas and get-well gifts. We will set up an account for you and your recipient and then call them to schedule their cleaning at their convenience.
How do I schedule service?

It’s easy! Just call 610-283-5532 to set up your account. After your first cleaning, if you prefer to contact us “as needed” you can call or email your request, or you can setup a regular schedule ( weekly/bi-weekly)

What about laundry and ironing?
Mop-Ups does not provide Laundry service at this time
Are your staff members Independent Contractors?
To provide the best service and for your protection, all of our cleaning specialists are employees.
How do you hire cleaning staff members?
We interview dozens of applicants for hundreds of hours to find a few qualified candidates. Very few make the cut. When we finally find an intelligent, experienced and well-spoken cleaners, we carefully check their references, do an extensive background check and sporadic unannounced drug testing. They are hired for a 90 day probationary period so we can assess their competence. We do several days of on the job training.
What perks can I get for recommending you?
We love recommendations! If you recommend us to friends, family and business associates and they try our service, we will thank you with 20% off your next cleaning! Our happy clients are our best advertisement. You can even request that we send your favorite cleaning person if they are available.
What areas do you service?

Residential homes- we clean in Chester, Delaware and Montgomery Counties. Commercial and Construction – please call 610-283-5532 for service area.

What if the weather is bad?
Mop-Ups always consider the safety of our employees during inclement weather. There may be times we need to delay or cancel your scheduled cleaning. Should this happen we will notify you as soon as possible and attempt to reschedule your cleaning. We require both power and running water to effectively clean your home.
What is your non-solicitation policy?
Mop-Ups has invested time and money in the hiring, training and development of our employees. By using our services you agree not to solicit for hire any staff member introduced by us. All of our staff have signed a Non-Compete agreement .They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with Mop-Ups.

If you don’t see the answer to your questions here? Give us a call at 610-283-5532  

We are happy to help!

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We are Open for Business and Here to Help

Safety and Best Practices are our #1 Priority

We continue to safely operate as an essential business under guidance issued by the U.S. CDC, Pennsylvania and Chester County authorities.
Coronavirus Policies and Procedures

The goal of these policies and procedures is to protect our employees and clients by taking active measures to prevent the spread of the coronavirus to our employees, our clients, and the community. All precautions and guidelines we follow can be found on the CDC web page.

Cleaning Technicians

• If you’re sick (or have flu-like symptoms, a fever or a cough) – do not come to work.
• If you’re exposed to the coronavirus – Test ( if available), Self-Quarantine for 14 days
• Ask client if any member of the home/facility are sick before entrance
• Practice 6 foot social distancing
• Wear disposable gloves and shoe covers, N-95 mask (before entrance) on every job
• Hand sanitize then fit gloves before you enter the pro.
• Hand sanitize after glove removal and dispose of gloves in truck trash container
• Carry hand sanitizer with you at all times and use frequently.
• Keep your hands out of your eyes, nose and mouth.
• Wash hands with soap and water after each job
• Spray all cleaning equipment with Lysol before entering truck/after each job
• Break down Vacuum cleaner and wash parts each night
• Be vigilant about disinfecting surfaces you touch in your own home and car daily
• Take extra precautions when cleaning for our elderly clients or clients with an infant

Customers

• We will not send a sick employee into a client’s home. Employees with any symptoms will be sent home immediately.
• To protect our employees and other clients, we will not clean a space if anyone in the home/facility is sick or showing flu-like symptoms. Please call us before we arrive if you suspect cold/flu symptoms.
• Cleaning technicians will be required to wash hands with soap and water or use hand sanitizer upon entering the space and after leaving the property, and before and after gloves are fitted/removed. All technicians will wear disposable gloves, mask, shoe covers and practice 6 feet social distancing ( please do the same) for our protection
• Cleaning technicians will use EPA recommended disinfectant solutions and will clean and disinfect all high-touched surfaces – light switches, door handles, refrigerator handle, bathroom faucets, drawer/cabinet pulls, etc.
• Mop-Ups Cleaning Services is a Green Cleaning Company. We use only Green Seal Certified cleaning solutions ( HydroxiPro) and practices. We use HEPA filter vacuum cleaners, and microfiber cloths that are color coded so there will be no cross contamination and only single use. Please ask if you have any questions/concerns
• During the COVID-19 pandemic we will take every precaution to stay within our commitment to be a Green inspired company, however there are limitations to “green” disinfectants. We have three EPA registered solutions recommended for use against the cause of COVID-19.
• We do NOT use bleach. We prefer hydrogen peroxide based Disinfectant solutions
• Mop-Ups will clean and properly apply disinfectant to all hard surfaces, accessible targeted surfaces and high-tough points.

COVID-19 Response

We are Open and Fully Operational

 

•  Safety is our #1 Priority. We continue to safely operate as an essential business under guidance issued by the U.S. CDC, Pennsylvania & Chester County authorities.

•  We will clean and properly apply disinfectant per manufacturer instructions. We use EPA Registered Antimicrobial Disinfectants that meet the EPA’s criteria for use against COVID19, SARS-CoV-2. These solutions can be used on Hard/Non-Porous Surfaces like Tile, Wood, Laminates, Vinyl, Linoleum, and Stone.

•  Cleaning technicians will be required to wash hands with soap and water or use hand sanitizer upon entering the space and after leaving the property, and before and after gloves are fitted/removed. All technicians •  will wear disposable gloves, N95mask, shoe covers and practice 6 feet social distancing ( please do the same) for our protection

•  To protect our employees and other clients, we will not clean a space if anyone in the home/facility is sick or showing flu-like symptoms. Please call us before we arrive if you suspect cold/flu symptoms. We will temp test our team each day.

•  Spray all cleaning equipment with Lysol before entering truck/after each job

•  Break down and clean HEPA vacuums each night

•  Mop-Ups will clean and properly apply disinfectant to all hard surfaces, accessible targeted surfaces and high-tough points, and follow proper dwell times