Do I need to Be Home?
No, most of our clients are not home when we clean. They hide a key in a secure location, provide us a code for entry or keep a key in a lockbox. If you work from home or prefer to be home when we clean, we do our best to clean around you.
How much do you charge?
“It depends.” There are several factors that determine the price for cleaning. This includes square footage, number of bathrooms, current condition of the home or office, number of pets, and frequency of cleaning
Can I give you my key?
We take security very seriously, and would prefer to keep your key in a lockbox or have the code to your garage.
How do I prepare for my cleaning?
In order to provide the highest quality cleaning, we ask that you provide a reasonably clutter-free home by picking up clothes, toys, etc. If excess clutter is present, we do our best to clean around these areas. We can’t clean the kitchen sink if there are dirty dishes, so please consider loading dishwasher before we arrive. If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents.
I have pets, will they be okay during my service?
We love friendly pets. If your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort. Please notify us if you have pets so we may note your work order.
How do I pay for my service?
Payment is due the day of your residential cleaning. You may pay with Cash, Check, PayPal, Square or Venmo. Checks are made payable to Mop-Ups Cleaning Services.
What if i am not happy with my cleaning?
Our work is 100% satisfaction guaranteed. If we fall short in meeting your expectations, please notify us within 24 hours of your cleaning and we will gladly return to re-clean any unsatisfactory areas. Refunds: We understand that cleaning can be a very personalized and subjective service; we cannot offer full refunds to clients.
I have a busy schedule. Will my cleaner arrive on time?
Residential Homes- We clean Monday through Friday between 8:30am and 4:00pm. If you are the first appointment of the day, we will arrive between 8:30am-9:30am. If you are the second appointment of the day, we will provide you an approximate 1 hour time frame for arrival.
Commercial/Construction accounts- Please call for a custom quote.
Can I give you special tasks and instructions?
Yes, We will walk the property with you and you can request specific tasks or cleaning products or instructions.
Do I need to provide supplies?
We provide all the products and supplies needed to clean your home. If you have any specialty products that you would like for us to use like, chrome polish, or special wood furniture polish, we would ask for you to provide these.
Should I tip my Cleaning Specialist?
Tipping is never expected but always appreciated for excellent service.
What if I have to cancel?
It’s simple! Give us a call at 610-283-5532
or send us an email at MopUpsCleaning@gmail.com
. Please note that we do ask that you give us 48 hours notice to reschedule or cancel an appointment. If you have an emergency, like an accident or illness, or for our pregnant clients that go into labor, we will cancel your cleaning at no charge and re-schedule. If you cancel without notice or don’t let us in at the time of your cleaning, you are responsible to pay the cost of your cleaning. Our team’s daily pay is based on homes scheduled.
Will I get the same person every time?
Yes, our clients on a weekly or bi-weekly maintenance schedule will have the same cleaning specialist each cleaning. If your specialist is off work for your scheduled day, we will send another qualified, trained and trustworthy employee in her place.
Do you Cleaning Specialists speak English?
Yes, our employees must be able to read, write and speak English. We believe this allows for the highest level of service and the best communication possible with our clients.
Is Mop-Ups available nights or weekends?
Residential accounts are cleaned Mon-Fri. We can work weekends by request or for a specialty service based on availability. Commercial/Construction- call for a quote
Do you work on holidays?
If your scheduled service falls on a holiday observed by Mop-Ups, we will contact you at least 2 weeks in advance to let you know and do our best to reschedule your appointment on a date that will work for your schedule.
Do you have gift certificate or gift cards?
Absolutely! Just call our office to make sure we service the area. Gift Cards can be purchased on our webpage. Many people ask for Gift Cards for baby gifts, wedding gifts, Mother’s Day, birthdays, Christmas and get-well gifts. We will set up an account for you and your recipient and then call them to schedule their cleaning at their convenience.
How do I schedule service?
It’s easy! Just call 610-283-5532 to set up your account. After your first cleaning, if you prefer to contact us “as needed” you can call or email your request, or you can setup a regular schedule ( weekly/bi-weekly)
What about laundry and ironing?
Mop-Ups does not provide Laundry service at this time
Are your staff members Independent Contractors?
To provide the best service and for your protection, all of our cleaning specialists are employees.
How do you hire cleaning staff members?
We interview dozens of applicants for hundreds of hours to find a few qualified candidates. Very few make the cut. When we finally find an intelligent, experienced and well-spoken cleaners, we carefully check their references, do an extensive background check and sporadic unannounced drug testing. They are hired for a 90 day probationary period so we can assess their competence. We do several days of on the job training.
What perks can I get for recommending you?
We love recommendations! If you recommend us to friends, family and business associates and they try our service, we will thank you with 20% off your next cleaning! Our happy clients are our best advertisement. You can even request that we send your favorite cleaning person if they are available.
What areas do you service?
Residential homes- we clean in Chester, Delaware and Montgomery Counties. Commercial and Construction – please call 610-283-5532 for service area.
What if the weather is bad?
Mop-Ups always consider the safety of our employees during inclement weather. There may be times we need to delay or cancel your scheduled cleaning. Should this happen we will notify you as soon as possible and attempt to reschedule your cleaning. We require both power and running water to effectively clean your home.
What is your non-solicitation policy?
Mop-Ups has invested time and money in the hiring, training and development of our employees. By using our services you agree not to solicit for hire any staff member introduced by us. All of our staff have signed a Non-Compete agreement .They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with Mop-Ups.